FAQ

COVID-19

Can I still purchase from your website? Yes, we're open 24/7 online!
Are you shipping as normal?-Yes but with conditions for possible postal delays due to COVID-19. We cannot guarantee delivery disruptions.
Where is my order notification? Order confirmation is sent when the item has shipped including tracking number.
How do I return my order? See Returns & Refund Policy and contact NU2Uproductservice@gmail.com
How do I contact customer service? NU2Uproductservice@gmail.com
Do you offer curbside pick-up? Yes, please contact us for curbside pick-up.

What payment methods do you accept? Through our Website only- All credit cards plus PayPal and e-transfer for curbside pick-up.
Which currency will I be charged in? Canadian Dollars.
Will I be charged tax? Yes as applicable.

What delivery options do you offer? Express post and Expide ONLY within Canada Via Canada Post- USPS and UPS, fixed rates in USA - Calculated rates based on shipping selected at checkout excluding additional insurance, customs, import fees . All additional fees to be paid by purchaser.
Where do you ship? Canada, US Europe
How long does it take to ship my order? 5- Business days
Can I track the status of my order? Yes by tracking the number provided
What happens if nobody’s home when my order is delivered? The package will be dropped and the seller does not assume responsibility.
Will my order be charged additional custom and import charges? YES
Can I get my order delivered to a PO Box address? NO, only to verified delivery addresses. No, we do not refund items due to an incorrect mailing address. Please ensure you have double checked your address before purchasing. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Do you offer fast shipping? Overnight delivery is NOT offered.

Can I cancel my order?Within 24 hours of purchase you may cancel your order.
What can I do if my order is going to the wrong address? Please email- NU2Uproductservice@gmail.com
Where is my order confirmation? if you have not received your order confirmation please email us at NU2Uproductservice@gmail.com
What should I do if my order is missing? please email us at NU2Uproductservice@gmail.com
What do I do if I received the wrong item? please email us at NU2Uproductservice@gmail.com
There’s an item missing from my order, what should I do? please email us at NU2Uproductservice@gmail.com
I’ve received the wrong item in my order, what should I do? please email us at NU2Uproductservice@gmail.com
I purchased an item on a pre-order, when will it arrive? Your item will be shipped within 5 Business days of launch date.

How long does it take to process a return? 7 days from receipt of your product- Please see return policies.
Can I get a refund if the price has changed since I ordered it? No, returns are only accepted as per our return policy.
What should I do if my refund is incorrect? If you have a concern about your amount refunded please contact
I forgot to return my return note . What can I do? Email your return note to -NU2Uproductservice@gmail.com
Will my original shipping costs be refunded?- NO, once the product has shipped, shipping cost is non refundable.
I purchased a product and now it’s on sale, can I get a refund? NO, items are only refunded as per our Return policy.
I bought something online, can I return it in-store? NO, product return drop off is not accepted at our physical location due to Covid 19 Protocols.

Do I need to set up an account to make an order? YES, please ensure that your account information is correct including at least one method of direct contact either phone # and email is mandatory
I’m having trouble signing in to my account, what should I do?- Contact- NU2Uproductservice@gmail.com
How do I reset my password? Contact- NU2Uproductservice@gmail.com
Is my personal information kept private? YEs , we do not share any information collected- please see our privacy policy for details.
How can I remove my personal information from your database? Please email your request to NU2Uproductservice@gmail.com
How do I unsubscribe from your newsletter? Please email your request to NU2Uproductservice@gmail.com

Do you have a physical store? YES, but we do not permit in store shopping due to Covid 19 Safety Measures. Our store is available for Curbside pick up only for all orders placed through our WEBsite. - Our store location is 45 Ontario Street North, Unit 1-B, Milton Ontario, L9T 2T2 - BY APPOINTMENT ONLY with full Covid 19 Safety measures in place. To schedule a Curbside pickup please email NU2Uproductservice@gmail.com